Information & FAQ

Information & Frequently Asked Questions

Find answers about ordering, payment, shipping, returns, my artwork, products, commissions, wholesale opportunities, copyright, and more. Click any question below to open the answer.

Ordering & Payment

What payment methods do you accept?

I accept Visa, MasterCard, Discover, and American Express through the secure Stripe and PayPal Express Checkout payment systems.

Payments must be made in U.S. funds. Your order will be processed after your payment has been received and cleared.

How do I place an order?

Click the Add to Cart button on the page of the item you would like to purchase. When you are finished shopping, open your cart and follow the checkout instructions.

Available shipping options and costs will be shown before you complete your purchase.

Will sales tax be added to my order?

Applicable sales tax will be calculated and displayed during checkout when required. Florida Residents will have 7.5 % Sales Tax added to the total of the items before shipping cost.

When will my payment be processed?

Credit and debit card payments are processed when your order is placed. Please provide accurate billing and contact information, since incorrect information may delay the processing of your order.

Do you offer layaway for original artwork?

Yes. I offer a layaway or lay-by plan for select original paintings. Please contact me with the title or link for the painting you are interested in purchasing, and I will send you the current layaway terms.

Email: questions@tigerpixie.com

Shipping, Returns & Exchanges

How quickly will my order be shipped?

Most in-stock orders are shipped within approximately one week after payment has cleared. Custom-made, personalized, or hand-finished items may require additional preparation time.

I will contact you if an unexpected delay affects your order.

How are orders shipped?

Available shipping methods are displayed during checkout. The choices and cost will depend on the items in your order and the delivery destination. All orders are shipped through the US Postal System, First Class Mail, Priority Mail.

Please make sure your shipping address and contact information are correct before completing your order.

How is artwork protected during shipping?

Prints and original artwork are carefully packaged to help protect them during transit.

  • Smaller flat artwork is placed in a protective sleeve and reinforced with sturdy backing.
  • Larger flat artwork may be carefully rolled and shipped in a protective art mailing tube.
  • Jewelry, pins, magnets, keychains, and other small products are protected with appropriate padded packaging.
What should I do if my order arrives damaged or incorrect?

Please contact me as soon as possible after receiving your order. Include your order information, a description of the problem, and clear photos of the item and packaging when damage is involved.

If the problem was caused by an error on my part, I will work with you to correct it and you will not be responsible for the related return shipping cost.

Please use the Return Form to begin the process.

What is your return and exchange policy?

I want you to be happy with your purchase. Unopened and undamaged merchandise may be returned within 31 days for a refund or store credit of the purchase price, less the original shipping and handling charges.

Please contact me before returning anything so I can provide the correct instructions.

Personalized items, commissioned artwork, and other custom-made products may not be returnable unless they arrive damaged or were made incorrectly.
What happens if an item I ordered is out of stock?

In the rare event that an ordered product is unavailable, I will contact you and keep you informed. You may choose to wait for the item, select another available option, or cancel the affected item before it ships.

Artwork, Prints & Canvas Prints

Are your artworks created by hand?

Yes. My original fantasy cat paintings and drawings are traditional artworks created by hand. I work with materials such as watercolor, ink, colored pencil, pencil, acrylic paint, and mixed media.

My prints, canvas reproductions, jewelry, pins, stationery, and other products are created from images of my original traditional artwork.

What are your fine art prints?

My open edition fine art prints are professional-quality, full-color reproductions of my original paintings and drawings. They are printed on heavyweight glossy photo paper.

Each print is signed on the back by me and includes the title of the artwork. Prints are generally sold unmatted and unframed, allowing you to select a frame that matches your own style and décor.

What print sizes are available?

Common image sizes include:

  • 5 by 7 inches
  • 8 by 10 inches
  • 11 by 14 inches
  • 12 by 16 inches

Available sizes vary by artwork. Please check the individual product page for the exact size and paper information.

Are your fine art prints framed?

Unless the product description specifically states otherwise, prints are sold unmatted and unframed. This keeps shipping more affordable and allows you to choose a frame that works best with your home.

What is included with an original artwork?

My original artworks are signed on the front and are also signed on the back with the artwork title and date. The exact size, medium, surface, finish, and framing information are listed on each artwork’s product page.

You can browse currently available pieces on my Original Fantasy Cat Art page.

Are your artworks traditional or digital?

Every Tigerpixie Fantasy Cat artwork begins as an original piece of traditional art created entirely by hand. I work with traditional drawing and painting materials.

Original paintings, fine art prints, canvas prints, and many gift items are created from these original hand-painted artworks.

Do you autograph your artwork?

Yes! Original artwork is always signed. Most fine art prints and canvas prints are also signed by me unless otherwise noted in the product description.

If you have a special request regarding a signature, feel free to contact me before placing your order.

What is a limited edition canvas print?

My limited edition canvases are professional-quality canvas reproductions made from my original artwork. Each one is individually hand-finished, signed, and numbered by me.

I add painted details by hand, apply a protective finish, and prepare the canvas for display. Because the embellishments are added by hand, no two canvases will be exactly alike.

How many limited edition canvases are made?

The edition size is listed on each canvas product page. Once every numbered canvas in an edition has been sold, no additional numbered canvases will be made as part of that edition.

Do canvas prints need to be framed?

Gallery-wrapped canvases are stretched over wooden bars and arrive ready to display, so a frame is not required. The sides are finished and a hanger is attached to the back.

Some canvases may also be available unstretched by special request. Please contact me before ordering if you need an unstretched canvas.

Jewelry, Enamel Pins, Stationery & Gifts

How is your fantasy cat jewelry made?

My cameo-style jewelry features reproductions of my fantasy cat artwork set beneath clear cabochons in decorative settings. Individual product pages list the exact measurements, materials, chain lengths, ear-wire details, and packaging.

Are the rings and cuff bracelets adjustable?

Many of my cameo rings and cuff bracelets have adjustable-style bands. Please adjust them gently and avoid repeatedly bending the metal, since excessive bending can weaken it.

Check the individual listing for measurements and specific product details.

What are Tigerpixie collectible enamel pins?

My collectible pins are based on my original fantasy cat artwork. I personally adapt the artwork for the pin design and select the enamel colors.

Pin sizes and edition information vary and are included on each product page. Pins are packaged on a backing card in a protective sleeve.

What is the difference between open and limited edition pins?

Open edition pins may be produced again when they sell out. Limited edition pins are made in a fixed quantity and may not be reproduced after that edition is gone.

The edition type and quantity will be clearly stated in the individual pin description.

How do the locking enamel pin backs work?

No tools are needed. To remove a locking back, gently squeeze or pull the center barrel portion while sliding the back off the pin post. To replace it, slide the backing onto the post until it is secure.

Keep small pin backs away from children and pets because they may present a choking hazard.

What are your note cards like?

My note cards feature colorful reproductions of selected fantasy cat artworks. They are blank inside for your own message and include envelopes.

The artwork title and Tigerpixie information appear on the back. Exact sizes and quantities are listed on each product page.

What are your bookmarks made from?

My bookmarks feature reproductions of my fantasy cat art printed on heavyweight glossy paper. Most include a protective clear sleeve and a coordinating ribbon or tassel.

Ribbon and tassel colors may vary slightly, but they will be chosen to coordinate with the artwork.

How may I use your coloring pages?

My coloring pages are intended for personal, noncommercial coloring enjoyment. You may color them for yourself or create finished pages as personal gifts for friends and family.

The pages and artwork may not be copied, scanned, redistributed, uploaded as blank pages, resold, or used to create products for sale. I remain the copyright owner of the original artwork.

What are the magnets and keychains like?

My magnets and keychains feature small reproductions of my fantasy cat artwork protected inside clear holders. Sizes and designs vary, so please see the individual listing for exact measurements and product details.

Commissions, Licensing & Wholesale

Are you accepting custom art commissions?

Yes, commissions are currently open. I create custom fantasy cat paintings and portraits based on the details discussed with each collector.

Please visit my Custom Cat Commissions page for current information and examples.

How is the price of a custom commission determined?

The price depends on the size, number of subjects, level of detail, background, style, materials, and any special requests. After we discuss your ideas, I will provide a quote that includes the artwork and estimated shipping cost.

How does the custom commission process work?

The general process includes:

  • Discussing your ideas, reference photos, size, and deadline.
  • Receiving a quote and an estimated place on my schedule.
  • Paying the required deposit when work is ready to begin.
  • Reviewing preliminary sketches before the painting begins.
  • Receiving progress images as the artwork is created.
  • Approving the completed artwork before final payment and shipping.

Specific terms and timing will be provided before your commission begins.

How long does a commissioned painting take?

Completion time depends on the artwork’s size and complexity as well as my current waiting list. Once started, many commissions can be completed within approximately four weeks, but larger or highly detailed projects may take longer.

Please contact me well before birthdays, holidays, memorials, or other important deadlines.

Is your artwork available for licensing?

Yes. I welcome professional licensing inquiries from manufacturers, publishers, brands, and other businesses interested in using my fantasy cat artwork.

Please visit my Art Licensing page for more information.

Do you offer wholesale ordering?

Yes. Wholesale purchasing is available to approved retail businesses and registered wholesale vendors.

Tigerpixie products can be a good fit for gift shops, pet boutiques, galleries, museum shops, bookstores, fantasy shops, and other specialty retailers.

Visit my Wholesale page to learn more and apply.

What products are available for wholesale?

Available wholesale products may include fine art prints, canvas reproductions, jewelry, enamel pins, note cards, bookmarks, magnets, and other fantasy cat gifts.

Availability, minimums, and pricing are provided to approved wholesale vendors.

How often do you create new artwork?

I'm always working on new fantasy cat artwork! New originals, prints, gifts, and other products are added throughout the year as they're completed.

The best way to stay up to date is by joining my free email list, following me on social media, or visiting my News page for the latest announcements.

Website, Privacy & Security

Is my payment information secure?

The website uses SSL encryption to protect information transmitted between your browser and the site. Card transactions are processed through established payment providers such as Stripe and PayPal.

Please review the Security & Privacy Policy for complete information.

Does Tigerpixie.com store my credit card information?

Payment transactions are processed through secure payment providers. Tigerpixie.com does not directly receive or store your complete credit card number.

Does the website use cookies?

The website may use cookies needed for functions such as remembering shopping-cart contents, maintaining account sessions, saving preferences, and understanding general website use.

Disabling cookies in your browser may prevent some shopping and account features from working correctly.

May I link to Tigerpixie.com?

Yes, and I appreciate it! Please link to https://tigerpixie.com.

Suggested link text includes:

  • Tigerpixie Fantasy Cat Art
  • Fantasy Cat Art by Carrie Hawks
  • Tigerpixie.com

Please do not copy or hotlink website graphics or banners without permission.

About Tigerpixie

Who is Carrie “Tigerpixie” Hawks?

I am Carrie Hawks, also known as “Tigerpixie,” a full-time, self-representing traditional artist specializing in colorful, whimsical fantasy cat art.

My lifelong love of cats and fantasy inspires my paintings, drawings, illustrations, prints, jewelry, pins, and gifts.

You can learn more on my About the Artist page.

What makes Tigerpixie Fantasy Cat Art unique?

Tigerpixie Fantasy Cat Art is a combination of my lifelong love of cats, fantasy, mythology, folklore, and imagination. Every piece begins as one of my own original ideas and is created by hand using traditional art materials.

Many of my rescued cats—including Anakin and the rest of the Fur Gang—have inspired the expressions, personalities, and whimsical spirit found throughout my artwork.

My goal has always been to create colorful fantasy cats that make people smile and celebrate the magic of cats.

Where can I see more of your artwork?

You can explore a large selection of my fantasy cat paintings, drawings, and illustrations in my Fantasy Cat Art Portfolio .

Artwork and products currently available for purchase can be found throughout the Tigerpixie online shop.

Where has your artwork been published?

My cat artwork has appeared in books, magazines, calendars, licensed products, and other publications. Visit my Books & Publications page for examples and additional information.

Where can I read customer reviews?

You can read comments from collectors and customers on my Reviews & Testimonials page.

Where can I learn about Anakin the Two-Legged Cat?

Anakin was born without a pelvis or back legs, but he has never let that stop him. You can read his story and answers to frequently asked questions on the dedicated Anakin the Two-Legged Cat FAQ page.

Still Have a Question?

Didn't find the answer you were looking for? I'd be happy to help! Feel free to contact me with your questions and I'll get back to you as soon as I can.

Ask Carrie a Question